Privacy Policy JinJinJin

01Introduction

JinJinJin (hereinafter referred to as "the Platform", "we", or "JinJinJin") is an online entertainment platform committed to protecting the privacy and personal data security of all its users. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when using JinJinJin's services.

This document is to be read together with the JinJinJin Terms and Conditions and forms part of the overall agreement between you and the platform. By registering an account or using any of our services, you agree that your personal information will be managed in accordance with the provisions set out in this Privacy Policy.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. JinJinJin takes our responsibilities as a data controller seriously and will at all times ensure your information is managed in a responsible, transparent, and secure manner.

02Personal Information We Collect

JinJinJin collects personal information through various channels including the registration process, platform usage, financial transactions, interactions with our support team, and use of our mobile application. The following are the categories of information we collect:

We also collect information you provide voluntarily, such as notification preferences, satisfaction feedback, lucky draw participation, and additional details during advanced account verification processes.

03How We Use Your Information

Every piece of information we collect is used solely for legitimate purposes directly related to the provision of JinJinJin services. We do not use your data for undisclosed purposes without first obtaining your consent.

• Account management: Creating, verifying and managing your member account, including the KYC process and identity verification.
• Transaction processing: Processing all deposits, withdrawals and financial transactions securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access and other suspicious activities.
• Personalisation: Providing personalised game recommendations, promotions and offers based on your playing habits and preferences.
• Communication: Sending important notifications related to your account, platform updates, promotions and security information.
• Legal compliance: Meeting applicable legal and regulatory obligations, including reporting to authorities when required.
• Responsible gaming: Monitoring gameplay patterns to identify potential gambling issues and provide appropriate support.
• Platform improvement: Analysing usage data to improve the platform's performance, interface and overall experience.

All data processing is carried out on a valid legal basis — whether on the grounds of a contractual agreement, legal obligation, legitimate platform interests, or with your explicit consent.

04Information Sharing & Disclosure

JinJinJin does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers: Authorised payment gateway providers for processing your deposits and withdrawals securely.
• Game software providers: Third-party gaming companies that provide games on our platform, solely for the purpose of game operations.
• Technical service providers: Cloud infrastructure, cybersecurity and analytics providers that help us operate the platform securely.
• Regulatory authorities: Government agencies, legal authorities, or regulatory bodies when we are required to do so by law.
• Anti-fraud agencies: Bodies that assist us in detecting and preventing fraudulent activity, money laundering, and terrorism financing.

Every third party with whom we share data is bound by strict data confidentiality agreements and is only permitted to use your information for the specific purposes defined. They are not allowed to use your data for any other purpose.

05Data Security & Technical Protection

We take the security of your personal data seriously. JinJinJin implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All communications between your device and JinJinJin servers are encrypted using bank-grade SSL/TLS protocols.
• Data-at-rest encryption: Sensitive information stored in our database is encrypted using the industry-standard AES-256 algorithm.
• Two-factor authentication (2FA): We provide and encourage the use of 2FA to add an extra layer of protection to your account.
• 24/7 Monitoring: Continuous security monitoring systems detect and respond to any suspicious activity in real time.
• Regular security audits: Independent penetration testing and security audits are conducted periodically to identify and address vulnerabilities.
• Internal access controls: Only JinJinJin staff with specific authorisation may access your personal data, based on a need-to-know principle.

While we take reasonable measures to protect your data, no system can be guaranteed 100% secure. In the event of any data breach affecting your information, we will notify you within 72 hours via your registered email and take immediate remedial action.

06Cookies & Tracking Technologies

JinJinJin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us improve its speed and reliability.
• Functional cookies: Saving your preferences such as language, display settings and game configuration for your convenience.
• Analytics cookies: Helping us understand usage patterns and generate statistical reports without directly identifying individuals.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality and your gaming experience. Please note that disabling essential cookies may prevent you from logging in to your account.

The JinJinJin platform also uses trusted third-party web analytics technologies to understand traffic and usage patterns. Data collected by these tools is anonymised and not linked to your personal identity.

07Your Rights as a Data Subject

As a JinJinJin member and data subject under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access You have the right to request a copy of all personal information we hold about you. This request will be processed within 30 calendar days.
• Right to Rectification If any of your personal information is inaccurate or outdated, you have the right to request a correction via your account settings or our support team.
• Right to Erasure Under certain circumstances, you may request that we delete your personal information. This request is subject to our legal obligations to retain certain records.
• Right to Restriction You may request that we restrict the processing of your data under certain circumstances, such as while we verify the accuracy of disputed information.
• Right to Object You have the right to object to the processing of your data for direct marketing purposes at any time — this request will be actioned immediately.
• Right to Data Portability You may request your data in a machine-readable format for transfer to another service provider of your choice.

To exercise any of the above rights, please contact our data protection team via email at [email protected] or via 24/7 live chat. We will respond within 30 calendar days from the date the request is received.

08Data Retention Period

JinJinJin retains your personal information only for as long as necessary for the purposes stated in this policy or as required by law. Retention periods vary by data category:

• Active account data: Retained for the duration your account is active and for a period of 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Security and technical logs: Retained for 12 months for fraud detection and technical troubleshooting purposes.
• Support communication records: Retained for 3 years for service reference and improvement purposes.
• Cookie data: Retention periods vary by cookie type — session cookies are deleted after logout, while persistent cookies are stored for up to 12 months.

Upon expiry of the designated retention period, your personal information will be securely deleted or anonymised so that it can no longer be associated with you. The deletion process uses methods that comply with recognised data security standards.

09Changes to the Privacy Policy

JinJinJin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, regulatory requirements, or other operational reasons. Any changes will take effect upon publication of the updated version on this platform.

For significant changes that affect how we use your personal data, we will send a notification to your registered email address or display a clear notice on the platform at least 14 days before the changes take effect. This gives you sufficient time to review and understand the implications of those changes.

We encourage you to review this page periodically to stay informed about how we protect your information. The "Updated" date at the top of this document indicates when this Privacy Policy was last modified.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how JinJinJin handles your personal information, we encourage you to contact us directly. Our data protection team is ready to assist and will respond within a reasonable timeframe.

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the JinJinJin platform
• Response Time: Within 3 business days for general enquiries; 30 days for formal data subject rights requests

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. We are always committed to resolving any privacy issues fairly, transparently, and in a timely manner.